Customer Service Representative (Scandinavian market)

Customer Service Representative
32–40 hours per week

Confident, Personal, Creative, and Active — that’s us, your future colleagues at BERG!

Do these core values resonate with you? Are you great at customer interaction and fluent in English? Then you might soon be the new point of contact for our Northern European consumers. You might soon be contributing to the fun that BERG brings to outdoor play!

CREATE YOUR FUTURE

At BERG, we embrace the outdoors with a high FUN factor. To make outdoor play even more enjoyable, we develop and produce the most innovative and high-quality outdoor toys for all ages. As a Customer Service Representative, you play a key role and are the face of our company! Whether by phone, email, chat, or app, you assist our customers with product advice, purchase guidance, or service support. Everything you do has one goal: to provide the best customer experience.

Some questions you’ll handle independently, while others may require coordination with a technical colleague. By listening carefully, asking the right questions, and showing genuine interest, you become our top customer advisor! Thanks to your language skills and commercial insight, you and your team will optimize service and boost customer satisfaction. If you have leadership potential and can inspire others, a future role as team lead might be within reach!

Your main focus will be the Scandinavian market, but as part of a growing team, you’ll also support cross-border customers — helping clients in the Netherlands or Belgium with the same enthusiasm.

YOU GOT THIS

• You speak near-native English and Dutch. Another European language is a plus.

• You have at least an MBO-level diploma and preferably a few years of experience in a similar customer-facing role (B2C).

• You’re organized and able to stay calm and maintain oversight.

• You have a technical affinity.

• You’re empathetic and communicate with flair.

• You’re a true team player.

WHAT’S IN IT FOR YOU?

A dynamic role with international contacts and plenty of variety. We’re open to ideas and initiatives at any time. At BERG, you’ll have the opportunity to grow — and if you’re interested and perform well, you could even move into a team lead position. All this within an informal company culture with short lines of communication.

A WHOLE LOT OF PERKS

You’ll be part of a driven organization where job satisfaction is key. We work hard and laugh hard, with plenty of fun activities. The atmosphere is open and informal, and there’s lots of room for your professional and personal development.

• 25 vacation days and 7 additional days off (ADV)

• Non-contributory pension & WGA gap insurance

• Salary range: €2,450 to €3,700 per month

• Hybrid working possible — we’ll provide the tools you need to work from home

• Free fruit and fresh daily lunch in our canteen for a small fee

• Staff discount on our awesome go-karts, trampolines, and other products

• Table football and a jump in our trampoline park during breaks

• Regular fun team activities and competitions

WELCOME TO OUR WORLD — IT’S YOURS NOW

Curious? Do you see yourself in this role or are you already excited to get started? Contact Thecla Huf (Customer Service Manager) or Femke Stoelinga (HR Generalist) at +31 (0) 318 46 7171 or apply directly!

You can also check out our website for more info about BERG Toys: www.bergtoys.com/nl

Recruitment agencies: please note that we are not interested in acquisition. However, a tip for a great new colleague is always welcome!

Note: During peak season, we ask employees to work one Saturday per month. Additionally, working hours on Mondays and Tuesdays may be extended, with the option to compensate later in the week.